FAQ

🌿 Brand & Company Questions

  1. What is The Earthy Elegance?

    The Earthy Elegance is an Indian home décor brand offering thoughtfully designed wall hangings, furniture, and lifestyle accessories. We blend rustic charm with modern aesthetics, creating pieces that bring warmth, personality, and "decor with us" elegance to your space.

  2. Where is The Earthy Elegance based?

    We are proudly based in USA and operate globally through platforms like Shopify and Amazon.

  3. What is the brand’s tagline?

    "Decor with us."

  4. What makes The Earthy Elegance unique compared to other home décor brands?

    We combine Indian craftsmanship with minimalist elegance, working with print-on-demand (POD) and artisan suppliers to deliver premium, eco-conscious, and meaningful pieces for your space.

  5. Does The Earthy Elegance support Indian artisans?

    Yes, our furniture line is sourced directly from local artisans in Jodhpur, known for their traditional woodworking skills.

 

đŸ›‹ïž Product & Catalog Questions

  1. What kind of products do you offer?

    We offer wall hangings, dining tables, rugs, blankets, candles, mugs, pillows, ornaments, canvas art, and seasonal décor items.

  2. Are all your products handmade?

    Many of our products, especially the furniture and select décor items, are handcrafted. Others are made using print-on-demand for global scalability.

  3. Where are your wall hangings made?

    Our wall hangings are made through a print-on-demand partner, Quick Ink, which specializes in high-quality printing on premium canvas.

  4. Who manufactures your dining tables?

    Our solid wood dining tables are made in Jodhpur, Rajasthan—famous for heritage woodworking.

  5. Do you offer customizations for furniture?

    We currently do not offer design customization on individual pieces, but size and finish options may vary depending on stock.

 

🚚 Shipping & Fulfillment Questions

  1. Do you ship across India?

    Yes, we ship pan-India using Shiprocket for reliable delivery.

  2. Do you ship internationally?

    Yes! We sell on Amazon US and also ship selected products to international customers through our Shopify store.

  3. How long does delivery take in India?

    For wall hangings: 5–7 business days. For furniture: 12–15 business days.

  4. Do you offer cash on delivery (COD)?

    Yes, we offer COD in India. For furniture orders, we may request a partial prepayment before dispatch.

  5. Which logistics partner do you use in India?

    We use Shiprocket for our logistics across India, which helps ensure smooth tracking and delivery.

 

💳 Payment & Order Support

  1. What payment methods do you accept?

    We accept UPI, credit/debit cards, Paytm, and Netbanking in India. For international customers, cards and PayPal are supported.

  2. Can I pay in installments?

    We do not offer EMI or installment options currently, but it’s something we’re exploring.

  3. How do I track my order?

    You’ll receive a tracking link via email/SMS. You can also reach out to our support for updates.

  4. Can I cancel or modify my order?

    You can request a cancellation or modification within 6 hours of placing the order by contacting our team.

  5. Do you accept returns or exchanges?

    For POD products, we don’t accept returns unless the product is damaged or misprinted. For furniture, returns are accepted only in case of defects.

 

💬 Customer Service Questions

  1. How can I contact The Earthy Elegance?

    You can reach us via the contact form on our website or email us at info@theearthyelegance.com.

  2. Do you have WhatsApp support?

    Yes, you can message us on WhatsApp for faster queries (number available on website footer).

  3. What’s your return/refund policy for damaged items?

    We offer full refunds or replacements if you receive a damaged product. Please contact us within 3 days of delivery.

  4. What if I receive the wrong product?

    We’ll resolve it promptly—either by replacing the product or issuing a refund.

  5. Do you respond to queries on Instagram?

    Yes, our Instagram DMs are monitored, and we typically respond within 24 hours.

 

📩 Print-on-Demand (POD) Product FAQs

  1. Are POD products eligible for return?

    No, unless the product is damaged or has a printing error. In that case, you can keep it or get a replacement/refund.

  2. Who prints your POD products?

    We use Quick Ink for high-quality POD printing in India, and Printify for international markets.

  3. How do I know if a product is POD or not?

    Most wall art, canvas, mugs, posters, and lifestyle items are POD. Furniture is sourced from artisans.

  4. Can I request custom artwork on wall hangings?

    Currently, we don’t offer custom uploads but are planning to include it in our next update.

  5. How eco-friendly are your print products?

    Our POD suppliers use water-based inks and sustainable practices to minimize environmental impact.

 

📈 Business, Strategy & Operations

  1. Do you have a physical store?

    No, we are an online-first brand currently.

  2. Do you sell on Amazon?

    Yes! We sell on Amazon India and Amazon US.

  3. What’s your fulfillment model?

    We use a mix of FBM (Fulfilled by Merchant) and POD shipping models. Furniture orders are fulfilled manually through Shiprocket.

  4. What is your return success rate on Amazon?

    We maintain a high customer satisfaction rate, with less than 2% return rate on Amazon for most categories.

  5. Do you collaborate with influencers?

    Yes, we run influencer campaigns. Interested creators can apply through our website or Instagram.

 

đŸ–Œïž Product Inspiration & Storytelling

  1. What inspired the brand name "The Earthy Elegance"?

    It represents our mission: to bring nature’s earthy warmth and handcrafted charm into elegant modern spaces.

  2. What style do your products follow?

    We blend bohemian, rustic, minimalist, and Indian ethnic styles into a cohesive and soulful aesthetic.

  3. Are your products sustainable?

    Yes. We work with ethical suppliers and use sustainable materials wherever possible.

  4. What is your best-selling product category?

    Wall hangings and dining tables are among our top sellers.

  5. Do you launch seasonal collections?

    Yes, we launch festive and seasonal collections for Diwali, Christmas, and summer décor updates.

 

🔧 Advanced/Technical Questions

  1. How is shipping calculated for large furniture items?

    Shipping is auto-calculated based on pincode, weight, and dimensions using Shiprocket. COD on furniture may require a manual confirmation call.

  2. How do you handle POD print errors?

    Our supplier (Quick Ink) verifies each print. If there's a defect, the customer can request a replacement with a photo proof.

  3. Are furniture products insured during shipping?

    Yes, all large furniture items are shipped with basic damage coverage. Claims must be raised within 48 hours.

  4. Do you have a chatbot on the site?

    Yes, we’re currently training an AI bot to help customers get instant answers on product, shipping, and support questions.

  5. What is the typical profit margin on POD products?

    Margins vary by category but typically range between 25%–45% depending on platform fees and logistics.

 

🧠 Miscellaneous & Interesting Questions

  1. Can I buy Earthy Elegance products as gifts?

    Absolutely! You can select gift packaging or leave a gift note at checkout (available for most items).

  2. Do you offer bulk orders or B2B pricing?

    Yes, bulk order and interior designer requests are welcome. Please reach out to discuss project-based pricing.

  3. Can I become a reseller of Earthy Elegance products?

    Yes, we’re exploring reseller partnerships. Contact us if you're interested in wholesale opportunities.

  4. Are Earthy Elegance products good for minimal homes?

    Definitely. Our designs are clean, calm, and nature-inspired—perfect for minimalist interiors.

  5. Do you offer loyalty or referral rewards?

    We’re planning to roll out a loyalty program and referral bonuses soon. Stay tuned via our email newsletter!



đŸ€ Meet the Founder FAQs

  1. Who is the founder of The Earthy Elegance?

    The brand was founded by Deepesh Pandey, an experienced e-commerce strategist who spent over 7 years helping other brands grow before launching his own home décor line.

  2. Why did Deepesh Pandey start The Earthy Elegance?

    After years of building e-commerce brands for others, Deepesh wanted to create something personal, aesthetic, and meaningful — that’s when The Earthy Elegance was born.

  3. What was the first product ever launched by The Earthy Elegance?

    The very first product was a ceramic vase set of three, launched on Amazon US in 2021.

  4. Was the first product a success?

    Not quite — sales were slow, and the unsold vases ended up as part of Deepesh’s own home decor! But it became a turning point for refining the brand's vision.

  5. What did Deepesh learn from that experience?

    He realized that home dĂ©cor isn’t about one product — it’s about variety, creativity, and understanding customer preferences deeply.

 

🏡 About The Brand FAQs

  1. What is The Earthy Elegance all about?

    It’s a modern Indian home dĂ©cor brand that blends earthy charm with contemporary design, offering products that feel personal and elegant.

  2. When was The Earthy Elegance launched?

    The idea sparked in 2021, and the brand has since grown into a full-fledged multi-platform home décor label.

  3. Where is The Earthy Elegance based?

    We are headquartered in Sheridan,Wyoming Unites States, and ship across India and internationally.

  4. What is the brand philosophy of The Earthy Elegance?

    We believe home is a feeling, not just a space. Our goal is to help people turn their houses into soulful, personalized sanctuaries.

  5. What does “Decor with us” mean?

    It’s our tagline and promise — inviting customers to co-create beautiful living spaces with us, one piece at a time.

 

đŸ–Œïž Product Vision & Expansion FAQs

  1. What types of products does The Earthy Elegance offer?

    Our collection includes wall hangings, handcrafted furniture, candles, mugs, rugs, pillows, and much more.

  2. Are you expanding into new product categories?

    Yes! We’re constantly growing our catalog to include canvas art, journals, blankets, seasonal dĂ©cor, and more.

  3. What kind of wall art do you specialize in?

    We offer a mix of anime, abstract, motivational, and AI-generated wall hangings — all printed using high-quality POD technology.

  4. Where is your furniture made?

    Our furniture is handcrafted by skilled artisans in Jodhpur, Rajasthan — known for their world-class wood craftsmanship.

  5. Do you support Indian artisans?

    Absolutely. Every furniture piece supports traditional artisans, while our logistics team and creators bring each item to life with care.

 

🌏 Mission, Values & Community FAQs

  1. What is the mission of The Earthy Elegance?

    To become India’s most trusted online home dĂ©cor destination, offering soulful designs, affordable elegance, and a seamless shopping experience.

  2. What values guide the brand?

    Authenticity, craftsmanship, comfort, aesthetic balance, and deep customer trust form the core of everything we do.

  3. Where can I buy The Earthy Elegance products?

    Our products are available on our official website, Amazon India, and Amazon US.

  4. How does The Earthy Elegance contribute to the creative economy?

    Each purchase helps support local artisans, independent designers, and logistics professionals who work with genuine heart and skill.

  5. How can I be part of The Earthy Elegance journey?

    Follow us, shop with us, or simply decorate your home with our pieces — you’re already part of the movement.